FAQ

1. How can I place an order?

• Simply browse our collection, add items to your cart, and proceed to checkout.

2. What payment methods do you accept?

• We accept major credit/debit cards, PayPal, and secure online payments.

3. Do you ship internationally?

• Currently, we ship within the USA. International shipping may be added soon.

4. How long does delivery take?

• Orders are processed within 1–2 business days and delivered in 3–4 business days.

5. Can I track my order?

• Yes, once your order is shipped, you’ll receive a tracking link via email.

6. What is your return policy?

• We accept returns within 30 days of delivery if items are unused and in original condition.

7. What if I receive a damaged product?

• Please contact us immediately with photos, and we’ll arrange a replacement or refund.

8. How can I contact customer support?

Business Name: Elemella

Phone: +1 303 375 5468

Email: info@elemella.shop

Business Hours: Monday – Friday: 08:00 AM – 05:00 PM

Address: 8340 E Northfield Blvd, Denver, CO 80238, United States